Vegas Hotel

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Reviews about Vegas Hotel

• BOOitsME1

  05.03.2018
  ★ ☆ ☆ ☆ ☆
  Upon arrival to 'Hotel' the first thing we saw was two men tinkering away with the boiler which instantly made me have concerns in regards to what we were going to face.
  Once we had paid the fee to stay at the hotel we asked what was served for breakfast. The desk assistant clearly didn't understand us much as he told us what time breakfast was and had to ask another man in a room behind him what we was asking.
  We weren't shown nor told where breakfast was served so didn't end up going for breakfast the following morning.
  When we got to the room the first thing we noticed was the size of the room itself. The paint job needed re-doing as it was chipping and there was a deep scratch in the door.
  The beds were acceptable however you could feel the springs coming through.
  The bathroom was the size of a built in wardrobe. The sink was poking over my lap as I used the toilet. There was no lock on the toilet door.
  The location was perfect in regards to visiting the main London attractions.
  Once we checked out we asked if we had to sign anything and the man behind the counter said no. We had noticed that they were holding an additional £50 on the booking card and we asked when that was going to be released. He said he will release it. It is now 3 days later and the money still hasn't cleared back to my account, so we called them to ask when it was going to be put back. He says it will take a further 3-5 working days as they have only just released it. Not to mention the guy didn't have an idea what I was speaking about. He thought I was trying to re-book for next week when I was asking when I was going to get my money back. He was telling my to call back tomorrow morning as it is better for him. I asked to speak to a manager and he said he was the manager however he was also new.
  
  My overall view is that I wouldn't stay here again!!

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