Select Agencies

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Reviews about Select Agencies

• Matt Massara

  10.12.2018
  ★ ☆ ☆ ☆ ☆
  Is it possible to give this place 0 stars?
  
  Select Agencies are the worst business I have ever come across. As a now ex-tenant, I strongly recommend that you avoid renting through them. We had a mass of black mould across 3 bedrooms in the house. Damp was widespread and the agency were very un-reactive in dealing with it. (In fact it was still there at the point I left the house). They would consistently not respond to emails. It took a lot of unnecessary effort to get somebody to even respond. They would regularly tell us someone was coming over to fix it that day and nothing would happen. They would inform contractors of a problem completely unrelated to the one we'd asked to be resolved. Often one of us would return to the house to find men in the house, having not been provided the 24 hour notification, that they would be there (that's illegal) (we rarely received any notification...).
  
  They also got my name incorrect on the contract, which is crazy as they charged me £100 to have a copy of my passport. I also had to coerce them for a receipt for this.
  
  When my partner and I refused to sign on for another year as they had still not fixed the damp, they automatically sent an eviction notice, unnecessarily distressing the other tenants. The rent for the new contract had gone up by the contractual maximum of 10% and the eviction notice was clearly a move to extract more money. £360 was charged for the 3 remaining housemates to be 're-referenced'. I would love to have seen any proof that this service was actually conducted (one housemate had paid £100 two weeks prior, for the same service). One top of that, that amount was more than is quoted on their website, (losing count of the number of incidences that have stretched the law here).
  
  We consistently had drainage problems with the house and I lost count of the number of times, repairmen were sent around, having been informed of the wrong problem. Some roofers also left their building materials in our garden for over 6 months.
  
  Also, when it comes to the Tenacy Deposit Protection, I'd be very skeptical by their approach. I was encouraged to do a bank transfer directly to an ex-tenant and entrust that my name was updated on to the scheme (thankfully it was). I also didn't give formal permission for my name to be removed from the scheme and was given my deposit back via bank transfer. Regardless, there is no guarantee that your deposit is safe, in the manner they deal with it.
  
  Once you they have got your money, as a tenant, Select Agencies will do as little as possible for you and make it very difficult for any problem resolution.
  
  I could not be happier now that I removed Select Agencies from having any impact on my life. Sounds like an exaggeration, but honestly.. it's not.
  
  If you value where you reside at all, just avoid Select Agencies.

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