Queen Anne Street Medical Centre

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Reviews about Queen Anne Street Medical Centre

• Nour Shaker

  25.06.2018
  ★ ★ ☆ ☆ ☆
  Yesterday I received a call from the medical center mentioning they'll investigate into my complaint.
  ------
  I was referred to them by LBPS, and had a surgery on 14-September-2017
  
  I wanted to wait until they make their call to check on the patient to give them the feedback, which they called me few mins ago, but the lady who called refused to take my feedback !!!
  
  I'll try to summarise into few points:
  
  - The forms they sent over to me : Most of which hold keep asking for redundant information, which are requested in several other forms (Name, Address, BOD, Occupation, GP, GP Address, allergies, planned operations) these information were requested over 4 times in the different 5 forms they mailed me to fill
  -- Recommendation - a consolidation into one big form would have made life easier
  
  - A negative experience with a nurse name starts with B
  -- she was in such a rush to move a side table around that she pushed it against my right breast that I had to shout and push away the table (imagine someone in the recovery room trying to protect their operation site by shouting and pushing away stuff)
  -- There was another nurse who helped me have my drink, and keeping and eye on me and another patient in the recovery; B asked that nurse to leave the recovery room to get something, and when he said that he's taking care of the both of us, she said (just leave them, they're fine!!) not much of sense of patient care !!!
  -- B asked me an my partner when do we need a taxi, and we said in 40 mins; the taxi arrived in 10 mins !!!
  -- My partner lost her ring in the lounge, and Beatrice mentioned she'll look for it, but I personally don't think she did
  -- The drains were tangled when it was time change, she tried to untangle them with brute force, which was very very painful. bear in mind, this wasn't the drain removal itself, just untangling it, that even my partner had to shout at her saying "hey, easy!!!"
  -- I had an incision on my right arm, trying to "help me" to walk, she kept holding me firmly from my right arm where my incision was; despite I kept reminding her I had an operation there, until I said (stop helping me)
  
  - The call they gave me now asking how I'm doing, I started saying "yeah I'm doing well, but I'd like to give you some feedback" the lady on the phone said "oh, i'm just calling to see how you're doing, we'll send you a feedback form to fill"

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