FINE+RARE Wines

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Reviews about FINE+RARE Wines

• Lay Pheng Ang

  30.08.2018
  ★ ☆ ☆ ☆ ☆
  A case of wines I paid for didn’t arrive and salesperson was very unhelpful.
  In mid 2017, I bought & fully paid for a case each of 2015 George’s Lignier Bonne Mares & CDLR. The BM arrived at FRW 2 mths ago n I’m still waiting for my CDLR. For 4-5 weeks I’ve been emailing my sales contact James Matthias to clarify why my CDLR hasn’t arrived but I got NO response from him. I had to call him- he said the winery didn’t send enough cases... but I had paid in full for it in mid 2017! Instead of helping me resolve my issue, he kept on blasting me emails on sales offers. When I wrote to tell him I won’t be buying from FRW till he resolved my issues n all my wines are shipped to me, he went SILENT and instead I started receiving blast sales emails from a Simon Brewster. I even got 2 sales emails from my ex-salesperson’s email acc (who had left FRW last yr) and signed off as the CEO of FRW. All Very Strange.
  
  I’ve bought over 20 cases of wines from FRW over the past 2 Years. My ex- sales person Weibo handled everything well and I had 2 shipments to Singapore in good order. I am very disappointed and frustrated with how FRW sales personnel and Mgt are handling client purchases now. Is there some Mgt issues at FRW that clients shld know? Silence certainly doesn’t give clients any confidence in FRW.
• Marcus Allen

  07.02.2018
  ★ ★ ★ ★ ★
  I am very satisfied with the very high level of service provided by Fine + Rare Wines. They are my 'go to' Wine Merchant for the best the Wine world has to offer. Never fussy or stuffy they are service driven and incredibly friendly. I am so impressed with the knowledge and can do attitude from C.E.O. and all the members of staff.

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